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Help for Consumers
Know Your Rights

Tell Your Story

The most powerful tool we have to fight for real consumer protections in our states and in Washington is consumers simply telling their stories of corporate unfairness and deception. A day does not pass where we’re not being asked by the media or a member of Congress or our state legislatures about real life examples that demonstrate the consumer abuses we complain about. If you’ve been denied justice or been abused by a mortgage broker or lender, an auto dealer or finance company, a debt collector or a credit card company, or any other big or small corporation, please tell us your story.

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Recent Updates

11/3/2009
Consumers Say Credit Wrongfully Ruined by Reckless Debt Collectors
World-traveling business executive Stefano Rosellini never saw himself as the type of person to get calls or letters from debt collectors.
11/2/2009
Letter to U. S. House of Representatives Supporting the Medical Debt Relief Act of 2009 (Download File ) This legislation will address the growing problem of medical debt on consumers’ credit reports. The number of American adults under the age of 65 carrying medical debt jumped from 21 percent in 2005 to 28 percent in 2007. According to the Commonwealth Fund, nearly 78 million working age adults accrued medical debt in 2007. That same year, twenty-eight million Americans were contacted by a collection agency for unpaid medical bills. Many consumers are not even aware that medical bills are found on their credit reports as a “debt in collection.” Unfortunately, one negative medical collection mark can drop a consumer's credit score, potentially costing that consumer thousands of dollars in higher interest rates on home and automobile loans, credit cards and other revolving lines of credit. Moreover, even after consumers have paid off delinquent medical debt, the negative information stays on their credit record for seven years.
10/28/2009
Letter to the US House of Representatives, and the US Senate Applauding Support of the Fairness and Accountability in Receiving (FAIR) Overdraft Coverage Act of 2009 (Download File ) Overdraft loans cost consumers nearly $24 billion each year and are typically charged without consumers’ explicit consent. Fee-based overdraft coverage is, by far, the most expensive way to have an overdraft covered. But financial institutions typically automatically enroll their customers into this coverage, rather than encouraging them to choose among lower cost options. Often, these financial institutions then manipulate the order in which they post transactions, which further maximizes fees.

Events

5/14/2010
Coming Soon! 2010 Auto Fraud Conference
Mark your calendars now and be sure to attend NACA's 2010 Auto Fraud Conference, May 14-16, 2010, in Chicago, IL.